SIMI Jewelry - Refund and Returns Policy

SIMI Jewelry - Refund and Returns Policy

Effective date: 25 July 2026

This policy explains how returns, refunds, exchanges and order cancellations work.

Summary

• You have 30 days from delivery to request a return.
• The item must be in the condition in which it arrived and in its original SIMI packaging.
• Refunds are issued as store credit by default, or to your bank account if you request it.
• If an item is faulty, damaged in transit or incorrect, we cover the return shipping and the original shipping cost.
• We never charge a restocking fee.

1. Your 30-day return window

You have 30 days from the date your order is delivered to contact us about a return. We use the delivery date shown on the Aramex or DHL tracking information.

If you contact us within those 30 days, the item does not need to have arrived back with us by day 30. It only needs to be on its way.

2. Condition of returned items

Items must be returned in the same condition in which they arrived. This means the item:

• Has not been worn beyond trying it on.
• Has no scratches, bends or tarnish caused by wear.
• Is returned in its original SIMI packaging.

If an item arrived faulty, was damaged in transit or was not what you ordered, that is our responsibility. You will receive a full refund and we will cover the shipping.

If an item was scratched, bent or altered after delivery, we cannot refund it. If you are unsure whether your item qualifies, please email us before sending it back.

3. Worn pierced jewellery

For hygiene reasons, we cannot accept pierced jewellery that has been worn. This includes earrings, studs, nose rings and belly bars.

Sealed and unworn pierced jewellery can be returned. Sale and discounted items are also returnable within the same 30-day period.

4. How refunds are paid

Store credit is the default and is issued as soon as we receive and inspect your return. Store credit does not expire and can be used on any SIMI product.

If you prefer a bank refund, tell us when you email your return request. We process bank refunds within 5 business days of receiving your return. Your bank may take a further 3 to 10 business days to clear the refund.

5. Faulty, damaged or incorrect items

Email us within 3 days of delivery and include a photograph of the issue. We will fast-track the matter and you can choose a replacement or a full refund.

We cover the cost of returning the item and refund the original shipping cost.

The 3-day request helps us identify manufacturing faults while the condition is clear. It does not limit your legal rights. Under South African law, defective, unsafe or unsuitable goods may be returned within six months, as described in section 10 below.

6. Exchanges

We can arrange an exchange if the size is not right or you would prefer another item, subject to stock availability.

Exchanges are available within South Africa only. If you are outside South Africa, please return the item for a refund and place a new order.

You pay the courier charges for an exchange, including the return and resend shipments.

7. Return shipping costs

• Faulty, damaged or incorrect item: You pay the courier upfront. We refund the return shipping and the original shipping cost.
• Change of mind: You pay the return shipping. The original shipping cost is not refunded.
• Exchange: You pay the return and resend shipping costs.

We do not charge a restocking fee.

8. Cancelling an order

You may cancel an order that has not shipped by emailing us. We usually hand orders to the courier within one business day, so the cancellation window may be short.

If the order has already shipped, it will be handled as a standard return under the 30-day policy.

9. How to start a return

1. Email simijewelry25@gmail.com with your order number and a short explanation of what you would like to do. If there is a problem with the item, include a photograph.
2. We will reply with the return address and any instructions. You may also log the request through your SIMI account, but every return must be finalised by email.
3. Send the item back and keep the courier tracking number as proof of return.
4. After we receive and inspect the item, we will process the refund. Store credit is immediate and bank refunds are processed within 5 business days.

Return address:
SIMI Jewelry
7 Grenada Close
Blouberg, 7441
South Africa

10. Your rights under South African law

Nothing in this policy removes any rights you have under the law.

Electronic Communications and Transactions Act, section 44

You may cancel an online purchase without giving a reason or paying a penalty within 7 days of receiving it and receive a refund of what you paid. You are responsible for the cost of sending the goods back.

Consumer Protection Act, sections 55 and 56

Goods must be of good quality, safe and fit for the purpose for which they are sold. If they are not, you have six months to return them and choose a refund, replacement or repair.

Our 30-day return window is additional to these rights. If this policy gives you more than the law, this policy applies. If the law gives you more than this policy, the law applies. You receive whichever is more favourable.

Contact us

Email: simijewelry25@gmail.com
Phone: +27 76 277 4496
Returns address: 7 Grenada Close, Blouberg, 7441, South Africa