SIMI Jewelry - Shipping and Delivery Policy

SIMI Jewelry - Shipping and Delivery Policy

Effective date: 25 July 2026

We charge the same shipping rate that the courier charges us. We do not add a markup, handling fee or packaging fee.

Summary

• Orders leave us within one business day.
• Aramex delivers within South Africa and DHL delivers internationally.
• All parcels are tracked.
• South African orders over R2 000 ship free.
• If a parcel goes missing and cannot be recovered, we will replace it or refund you in full.

1. Dispatch time

We dispatch orders within one business day. Most orders are handed to the courier on the same day.

Business days are Monday to Friday, excluding South African public holidays. Orders placed on a Saturday will usually be dispatched on Monday.

We email your tracking number when the parcel is handed to the courier.

2. Delivery within South Africa

South African orders are sent with Aramex and are fully tracked.

• Main centres: Cape Town, Johannesburg, Pretoria, Durban, Gqeberha and Bloemfontein - 2 to 3 business days from dispatch.
• Outlying and regional areas: 3 to 5 business days from dispatch.

Allow an additional day for orders placed over a weekend.

3. International delivery

International orders are sent with DHL and are tracked throughout delivery. Delivery times depend on the destination and local customs processing. The DHL estimate shown at checkout is the most accurate estimate for your address.

Duties and import taxes

The recipient is responsible for any duties, import taxes and customs charges imposed by the destination country. We cannot calculate or collect these charges in advance.

If customs refuses the parcel and sends it back to us, we will refund the cost of the items in full. The shipping cost is not recoverable and cannot be refunded.

4. Shipping costs

Your shipping rate is calculated at checkout based on your delivery address and the weight of your order.

• We charge exactly what Aramex or DHL charges us.
• There is no markup, handling fee or packaging fee.
• South African orders over R2 000 ship free.
• Prices shown on our site include VAT at 15%.

5. Tracking

Every local and international order receives a tracking number by email when it is dispatched.

If you have not received the tracking email within one day of your dispatch confirmation, check your spam folder. If you still cannot find it, email us and we will resend it.

6. Signatures and locker deliveries

All deliveries require a signature. Couriers are not authorised to leave jewellery unattended at a door. Please provide an address where someone will be available during business hours. A work address may be easier than a home address.

Lockers

We can send orders to Pudo and other locker networks. Email us before ordering or immediately after ordering so we can arrange it. Locker delivery cannot be arranged once the parcel is with the courier.

7. Missing parcels

If tracking has stopped moving and the parcel has not arrived, email us. Once 7 business days have passed with no movement, we will open an investigation with the courier and follow it up.

If the parcel cannot be recovered, you may choose a replacement or a full refund. You will not be responsible for a courier loss.

8. Incorrect addresses and failed deliveries

Check your delivery address carefully at checkout. If you notice an error, email us immediately. We can usually correct it before dispatch at no charge.

If delivery fails because the address was incorrect or nobody was available after the courier's attempts, you pay the courier's redelivery charge.

If you prefer to cancel the order, we will refund it under our Refund and Returns Policy once the parcel is returned to us, less the original shipping cost.

Contact us

Email: simijewelry25@gmail.com
Phone: +27 76 277 4496
Address: 7 Grenada Close, Blouberg, 7441, South Africa